Baseware FAQ Center

Statements

• Understanding your .CSV export file
• Why are statement amounts different in Baseware vs. Statement CSV?
• Why is my monthly Net Payable $0.00 if my Statement shows sales for the month?
• Why is my statement missing 'Publishing Withholding'?
• Why is my statement missing 'Promotional Distribution'?

Sales

• Why are my Sales figures different in the new Baseware application?

Catalog

• Why can’t I see my content in the Catalog tab after I’ve uploaded it?

Hype

• Can I view my labels currently enrolled in Hype in Baseware?

Account

• How do I change my Baseware password?
• I am locked out of Baseware. How do I proceed?

Contacts

• Label Accounting

Legacy Baseware

• What is Baseware?
• Why is Baseware asking me to update Adobe Flash Player?
• What are "My Beatport Subscriptions"?
• Why am I unable to upload my release using the 'Content Delivery' tab?